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The Pragmatic Approach to I.T. Service Management.

Extensions

REST API

Web-Based Service

A RESTful-like service whereby you can programatically gain access to the information and its relationships in various formats including: XML, JSON, and even as Excel spreadsheets.

Enterprise Software Integration

Import data from other applications within the enterprise like Directory Services, Indident Management Software, and Auto Discovery tools (see below).

Operation changes, incidents, problems etc and this type of data, can be pulled from systems such as Marval, remedy or Heat and integrated into CIOS to show in real time the current incodents in relation to services, or assets accross the organisation.

Auto Discovery

Flexible Interface into various auto-discovery tools like Front Range Solutions' Discovery to automatically identify, align, and categorise your enterprise hardware and software assets.

Google Earth

Spatial Representation of Hardware Assets

A XML based service extension for seamlessly integrating with spatial applications such as Google Earth to display your hardware asset's location on geographical maps in real time.

Hierachial Entity Representations of Hardware Assets

Display graphs showing how and where a hardware asset is used and it's related assets such as a Virtual Machine in a Host blade in a blade server.

There are also charts of the various hardware/software dependencies for a given piece of hardware for its installed software to run. These dependencies may span virtual and physical machines and are mapped out accordingly.

Asset Events in your Calendar

All asset reminders and related events such as 'End Of Life' dates are importable and synchronisable into popular calendar programs such as Outlook, Apple's iCal, and Google Calendar using the iCalendar format.

RSS Newspaper Feed icon

Subscribe to Asset Changes

This extension supports RSS feeds notifying the reader of changes to assets within their field of operation.

User Activity Heat Map

Activity Heat Maps

The activity heat maps help an organisation to see what is and what is not being changed and updated, how often it is being updated, and who is and isn't updating them.